Direct requests.Follow-ups ready.Recoverable opportunities.
Koordinato works above email, WhatsApp, forms, and existing systems. It prepares replies, quotes, follow-ups, and team handoffs for direct hotel requests. Without changing PMS.
It does not replace the team. It coordinates what currently gets scattered across channels, systems, and shifts.
OPERATIONAL EXAMPLE
From stalled quote to follow-up ready.
Opportunity already received
The guest sends dates, rooms, services, and conditions by email, WhatsApp, or form.
Risk of loss
Quote sent, no confirmation, and rooms still available.
Koordinato action
It surfaces the case again and prepares the follow-up for the team.
Koordinato organizes the request, highlights what is missing, and flags the opportunity while there is still room to act.
It does not promise automatic revenue. It makes already-arrived opportunities visible and prepares the next step.
FIRST FLOW, NOT THE LIMIT
We do not start from the whole hotel.
We start from the flow where the value is visible first: direct requests, unconfirmed quotes, missed follow-ups, and rooms still available. The same layer can then extend to other operational flows: reception, housekeeping, back office, and internal coordination.
Concrete first flow
Direct requests, quotes, and follow-ups.
Visible value fast
Opportunities already received, but still suspended.
Natural extension
Other operational flows once the first one works.
Operational scenario
The guest had already chosen the direct channel.
A request arrives by email or WhatsApp: specific dates, rooms, parking, late check-in, maybe a transfer. If it sits still, gets answered late, or is not followed up after the quote, that demand can end up on an OTA, with a competitor, or nowhere.
The request arrives from email, WhatsApp, or form.
Koordinato reads dates, rooms, guests, preferences, requested services, and missing details.
It applies hotel-approved rules and prepares a reply, quote, or draft when the data is clear.
It involves reception or the reservations team on points that require confirmation or human judgment.
If a request is not confirmed and availability remains, it can prepare a targeted follow-up for approval.
Opportunity to reopen
From direct request to direct booking.
A guest asks for two rooms, parking, and late check-in. A quote is sent but not confirmed. If rooms are still available for those dates, Koordinato can reopen the case and prepare a targeted follow-up for the team.
Before and after
It is not only about replying faster.
A request can receive a quote and still remain open. If nobody follows it up while rooms are still available, that opportunity cools down.
Before
Request received
Quote sent
No confirmation
Rooms still available
Follow-up forgotten
After
Request structured
Next step clear
Follow-up prepared
Team approves, edits, or sends
What Koordinato does
A layer above the tools you already use.
Koordinato brings order to direct requests and recurring flows: context, prepared follow-up, and decisions for the team.
Reads the context
Dates, rooms, guests, extras, special requests, missing details, and points to confirm.
Prepares the next step
Reply, draft, quote, follow-up, or operational summary according to approved rules.
Involves the team when needed
Ambiguous, sensitive, or out-of-scope cases reach the team with context already prepared.
First flow
First flow: direct requests and unclosed opportunities.
We start here because the value is concrete: requests already received, quotes already sent, follow-ups to prepare, and rooms still available.
Unhandled requests
Email, WhatsApp, and forms arrive while the team is busy. The request enters, but it does not always get status, ownership, and a next action.
Unconfirmed quotes
The guest asks for availability and prices. The quote is sent, then remains unconfirmed and nobody knows whether it is worth reopening.
Emails with multiple requests
One email can contain room, parking, late check-in, and a transfer. Koordinato puts the points in order and isolates what is missing.
Rooms still available
If rooms remain available for those dates, an unconfirmed request can be a direct booking opportunity to bring back to the team.
Missed follow-ups
Follow-up often stays in shift memory or a note. Koordinato can prepare a targeted message for approval.
Points to confirm
When something needs human judgment, the team receives context, missing details, and the next action instead of rebuilding everything.
Team in control
This is not AI left on its own.
Every flow works inside agreed boundaries: what can be answered, what needs a draft, and what must go to reception or the reservations team. The team stays in control.
We choose the first request type to handle.
We define what can receive a reply, draft, or team involvement.
We connect the available systems or leave a clear path for the team.
We test on real and simulated cases.
We measure what moves and what stays under human control.
What Koordinato is not
It is not a chatbot.
A chatbot answers questions. Koordinato reads operational context, prepares follow-ups, flags points to decide, and involves the team when needed.
Practical guides
Explore the flows where Koordinato creates the most value
These pages explain the most concrete starting points: direct requests, unconfirmed quotes, email and WhatsApp, and work above the existing PMS.
Quick estimate
Which first flow should you bring under control?
Start with a few inputs. The estimate helps understand whether direct requests, quotes, and follow-ups deserve a real diagnosis.