How much direct revenue could you recover from after-hours booking requests?

How many direct booking or quote inquiries arrive after hours or are not handled through to completion each week?

Count only inquiries that can influence a direct booking, not simple operational questions.

What is the average value of a direct booking?

If you do not know: nightly value × average nights × rooms. A prudent estimate is enough.

When it arrives after hours, how quickly does it receive a first reply?

The speed of the first reply is not treated as a certain loss. It helps estimate how many requests remain exposed while the guest is still comparing options or waiting for confirmation.

Does that first reply usually close the inquiry properly?

How often do these requests lose momentum or fail to close because the reply is late or incomplete?

If you do not know, choose “Don't know”: we will use a prudent estimate.

Where does the inquiry most often get stuck?

Helps estimate how close the inquiry is to the guest's yes.