Koordinato is led by Gianluca Cioni

A direct point of contact with real reception, concierge, and software development experience. The vision is simple: hotels already have systems and capable people, but they often lack a layer that keeps context, status, and the next action together.

Koordinato

Gianluca Cioni

Direct lead · hotel/front desk operations · software development · operational intelligence for hotels

He works on the operational flows that still break across systems, shifts, and people: understanding the case, bringing order to the context, and deciding when the next step can be prepared or must move to the team.

The story behind Koordinato

2012–2014

Receptionist — Hotel XX Settembre Rome

2015–2022

Receptionist and Concierge — Hotel Savoy Rome

Since 2022

Software development focused on direct request coverage in hotels

The vision: an operational intelligence layer above existing systems.

Hotels already have PMS, email, WhatsApp, spreadsheets, internal notes, and competent people. What is often missing is a layer that keeps context, status, and the next action together. Koordinato is built to become that layer: not to replace systems, but to make them work with more coordination.

If you want to see whether we can help

Tell us about one concrete operational flow, or start with the First Operational Flow Diagnosis.

Talk about a real case Quick first-flow estimate