Frequently asked questions
Clear, prudent, but strong answers on what Koordinato can actually do in the first flow.
Does Koordinato really reply to guests?
Yes, when the case sits inside the agreed scope. It can handle repetitive informative replies, prepare responses, and in some cases send them directly using hotel-approved behaviour. If the case is ambiguous, sensitive, or out of scope, the team steps in.
When does the team step in?
The team steps in on points that require human judgment, confirmation, exceptions, or commercial sensitivity. The goal is not to remove control from the team, but to leave the team only what truly matters.
Can it prepare quotes?
Yes. When systems allow it and the rules are clear, Koordinato can prepare availability, options, and pricing. Depending on scope, it can send the reply or leave the final confirmation to the team.
Do we need to connect the PMS or channel manager?
Not always. Where systems are accessible, Koordinato can read useful data. Where they are not yet accessible, it can still gather context, prepare replies, and bring the team in. The first flow does not depend on integrating everything.
What happens if one request includes multiple questions?
Koordinato can read multi-intent requests inside the same email or conversation, separate what is manageable right away from what stays pending, and prepare a summary for the team.
Is the first flow standard or built around our hotel?
It is built around your real case. We start from a technical base and already defined scenarios, but readable data, reply tone, team involvement rules, and autonomy level are decided around the hotel's actual process. That is exactly why we start from one first flow, not from the whole hotel.
How do we start?
Send us one real case or request the diagnosis. We look at what can be handled, what can only be prepared, and where the team is needed. From there we decide whether it makes sense to build the first flow.
Do you have a real case you want to assess?
Start from one concrete case and we will see whether it can become the first operational flow.