We build the first intelligent flow on direct requests.
We start from real hotel requests: repetitive questions, quotes, after-hours cases, or complex emails. We define what Koordinato can handle, what it should prepare, and what it should pass to the team.
Guiding formula
Koordinato handles what can be handled, prepares what requires control, and passes to the team what stays outside scope.
What it can do
What the first pilot can do
Reply to recurring informative requests.
Prepare quotes.
Read availability and prices when systems are accessible.
Suggest rooms or coherent options.
Handle emails with multiple requests.
Separate manageable points from pending ones.
Notify the team with an operational summary.
What we do not promise
What we do not promise
We do not promise total management in the first pilot.
We do not promise instant integration with every system.
We do not promise autonomy without control.
We do not promise fixed timings before understanding the flow.
We do not promise fully automatic quotes in every case.
We do not promise to replace the team.
What we decide together
What we decide together
Which requests it can handle
We choose the cases where Koordinato can respond or act reliably inside the agreed scope.
Which it should only prepare
We identify requests and quotes that can be prepared but still stay with the team for the final control.
Which must always go to the team
Sensitive, ambiguous, or commercially delicate cases stay human-in-the-loop.
Tone, content, and reply rules
We define approved behaviour, constraints, promises to avoid, and what public messages are allowed.
Fallback and exclusions
We define when to fall back, how to isolate pending points, and which cases stay outside the first flow.
Indicative path
How we build the first flow
Real requests
We start from real conversations and simulated cases that reflect the team's actual work.
Scope and rules
We define what can be handled, what can be prepared, and what always stays with the team.
Systems and fallback
We connect what is accessible and create controlled fallback where data is not yet readable.
Testing and measurement
We verify the flow in controlled conditions, collect evidence, and decide the next step without forcing a rigid timeline.
Pilot output
What comes out of the first pilot
A working first flow or operational prototype.
A library of manageable cases.
Fallback rules.
A report on what was handled.
A backlog for extension.
Who decides on the hotel side
Who should participate from the hotel
Management or hotel leadership
Reservations or reception lead
Someone who knows the systems and real process
Commercial or revenue stakeholders, when involved in the flow
No need to involve the whole team immediately, but the people defining rules and boundaries do need to be involved.
Why it stays controlled
Powerful, but controlled
We build the first intelligent flow on real requests
Start from one concrete case and define what Koordinato can handle, what it should prepare, and when it should pass the rest to the team.
Estimate uncovered direct requestsFAQ
Frequently asked questions
Can Koordinato really reply to guests in the pilot?
Yes, but only on cases that sit inside the agreed scope and with behaviour approved by the hotel.
When does the team step in?
The team steps in on points that require human judgment, exceptions, confirmation, or cases outside scope.
Do we need PMS or channel manager integration right away?
No. Where systems are accessible we read useful data; where they are not, we prepare and fall back without blocking the pilot.
Can we approve everything before it is sent?
Yes. At the beginning that is often the best way to keep control and build trust around the flow.
Is the first flow standard or built around our hotel?
It is built around your real case. We start from a technical base and already defined scenarios, but readable data, reply tone, fallback rules, and autonomy level are decided around the hotel's actual process. That is exactly why we start from one first flow, not from the whole hotel.
What happens after the first pilot?
We look at what was really handled, what stayed with the team, and which extensions make sense before widening scope.